Cancel & Return
Cancellation by KalcoIndia.com/WebStore
While, we try to ship out every order that has been successfully placed with kalcoindia.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
• Product no longer available or temporarily out of stock
• Limitations on quantities available for purchase
• Restrictions on quantity or number or orders as per T&C
• Inaccuracies or errors in product or pricing or promotion information
• Problems identified by our credit and fraud avoidance department
• Inaccurate or insufficient address
• Non-serviceable locations
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
Cancellations by the Customer
In case we receive a cancellation notice from you within 48-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.
Return Policy• 10 Day Return • We get it picked, Or • You ship*
At kalcoindia.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
• wrong size,
• wrong color,
• wrong quantity,
• damaged, Or
• Significantly different from the description given by the us/partner You are completely protected. Kalco offers a 10 day return guarantee for all such products. However, for some products, the sale is a final sale, and the merchant does not accept any return.
We will also not be able to accept the return if product
• Is used/worn or altered
• Exhibits physical damage to the box or to the product
• Is returned without original packaging and accessories
• Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about kalcoindia.com Return Policy, please refer to the Frequently Asked Questions.
1• What is the return period of an item?
2• How do I initiate a return and what happens afterwards?
3• How should I pack the product for pick-up?
4• Do I need to pay the courier company to send my product back?
5• My product has been picked-up, how do I know it has reached you?
6• When will I get the replacement or refund?
What is the return period of an item?
Box should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
How do I initiate a return and what happens afterwards?
1. To log into your "My Account"
2. Go to "My Account"
3. Click on View your Order History on My Orders or click on Order History (from Right Hand Side)
4. Click on view button
5. Now you will see complete order invoice. On Right hand side you will see this icon . Click on it.
6. Now choose options from "Reason for Return:" and you must enter your the code.
Please Note: Do not touch or Re-enter your Qnty. If you have multiple orders then please cancel one-by-one.
• Return request is reviewed by KalcoTeam.
• If it is required, request is shared with the merchant for his approval.
• After approval, pickup of the product is arranged through our courier partner.
• If our reverse pickup service is not available on your address, we will ask you to dispatch the product.
• After the product is received, it is verified against your claim. Replacement or refund is initiated after that.
Replacement would depend on the stock availability.
It takes between 1 to 3 weeks (5 weeks International)from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.
Please be assured that we work very hard to ensure that your interests are protected.
How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate e-mail from us.
Do I need to pay the courier company to send my product back?
(National)Yes! If you are using a courier service to send your product back, you need to bear the courier cost.
My product has been picked-up, how do I know it has reached you?
(National)After your order is picked from your place, within 48-72* hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at kalcoindia.com/webstore too.
When will I get the replacement or refund?
We initiate the replacement or refund within 5 working days* of receiving the product at our center. For refunds it takes upto 2 weeks(National) for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Kalco Webstore order number on the package. For COD orders refund would be done in form of Kalcoindia.com WebStoreCredit or the eligible amount would be credited via NEFT. NEFT details have to be mandatoraly submitted by the user against the order id under the "My Account" section on the website.